Who Will I Hear From And When?

Throughout your time with Guild Education, you’ll have a team of experts to support you in applying for a program and starting your classes. Read on to learn more about the people you’ll be in contact with along the way!

When first applying to a program...

A Guild coach from Member Engagement will contact you to help you navigate your benefits and begin the application process. Your coach will reach out shortly after you fill out an interest form, start an application, or become eligible for your benefits.

Member Engagement will typically reach out to you via call, text, or email. They are there as a resource for you and will help you as you select a program and begin the application process. If your coach can't get a hold of you via phone, then they will leave a message, so be sure that your voicemail is set up on your phone! 

To finalize your application...

Depending on the program you're applying to, you may or may not speak with Member Support after working with Member Engagement.

• If you applied to a non-university program: You will not speak with Member Support and will instead move forward to your Growth Coach.
  
  
• If you applied to a university program: There are several steps that you need to take to pursue full acceptance at the university. Our Member Support team will assist you with those steps.

After you speak with Member Engagement and submit your university application on the Guild website, Member Support will reach out and help you complete final enrollment at the university. 

Once accepted into your program...

Upon official acceptance into your program, your Guild Growth Coach will be your final point of contact and your coach throughout your entire program.

Your Growth Coach will reach out to you via email to introduce themselves and outline your next steps, which include a mandatory orientation session and scheduling a Kick-Off Call. Make sure to check your email frequently for communication from your coach, and always double-check your junk/spam folders in case our emails accidentally end up there. Your coach will be in contact throughout the duration of your program via phone call, email, or text message.

To learn more about the teams at Guild, you can also view the Overview of Guild Teams and Support article!

Article written by Katie Piscopio