What To Do If You're Listed As Ineligible

If you believe you should be eligible for your employer's benefits but your file is marked as ineligible or you are not able to fill out an application, it may be due to a few reasons. Here are some troubleshooting tips:

Review your employer’s policy

To confirm that you are actually eligible for your employer’s benefit, please review your employer’s policy to ensure that you meet all of the eligibility requirements.

Wait a few days to see if your file updates

If you just created an account, then it’s possible that your file has not been updated yet. Please wait 24-48 hours and check back again after that time.

If you’re still showing as ineligible when you believe you should be eligible, you can reach out to us to help troubleshoot. You can utilize this Contact a Coach form, and be sure to include your personal information, including your employee ID.