How To Troubleshoot Login/Password Reset Issues

I haven't received the link to reset my password:  

First, make sure you’re resetting your password with the email address we have on file for you so you can receive the link. If you are unsure of the email you signed up with, please contact your Guild coach, or select the "Contact a Coach" option on our website.

If you are using the email address you signed up with and haven't received the link, please check your spam folder. Many times our emails get mistaken as spam and you won't be notified. 

I have received the link, but the link is not working:  

If the link itself is not working, then the link you are using may have expired or you are not using the most recent link being sent to you. Please make sure you are clicking the link within 1 hour of requesting a new password. Also, please make sure you are using the most recent link by checking the timestamp. Keep in mind that Gmail sorts emails a little differently, with the most recent sent email being at the bottom and the oldest email at the top of that email thread.

I’m having trouble signing in with my email and password: 

Depending on when your account was created, you may not have a password on file yet. The good news is, as long as your email exists in the system, we can send you a message to set up or reset your password! Once the password is reset, you’ll be logged in and can access your account from there. Here are the steps to do so: 

1. Go to www.guildeducation.com
2. Click "Student Login" in the top right corner
3. Enter your Employer Name and click "Next"
4. Click “Forgot Password?”
5. Enter your email address then click “Reset My Password”
6. Check your email for a password reset message from Guild
7. Inside the email, click the “Reset Password” button
8. Create a new password, confirm it, then save it

You should now be able to access your account! If not and you're still having trouble after that, you can reach out via the Contact a Coach form and we're happy to help troubleshoot. 

Article Contributor: Paige Short, Education Coach