Where can I submit my reimbursement request?
If your employer partners with Guild to process your tuition reimbursement, you can submit your reimbursement request on reimbursement.guildeducation.com. Please note, not all employers process their tuition reimbursement through Guild. If you're uncertain about who processes your employer's tuition reimbursement, please review your employer's policy.
Where do I upload my documents?
You will upload your necessary documentation directly into the application. The application will prompt you with what you need to upload and where.
The acceptable file formats to upload are PDF, JPG, PNG, or DOC. If you’re having trouble getting your documents into those formats, you can always take a screenshot or picture of the necessary information and upload it that way. Please ensure that all necessary details are visible.
How long does it take to process my request?
The processing time is a maximum of 7 business days for first-time submissions. If any changes need to be made to your request, we will send it back to you for corrections, which will increase the processing time. Once your request is re-submitted, it typically takes us 2 business days to re-process.
Depending on your employer, the reimbursement process may require 2 steps, the Eligibility Check and the final Reimbursement Request.
When do I receive my reimbursement?
After we approve your final reimbursement request, you can typically expect to see your reimbursement within 1-2 pay periods, or within 30 days.
How will I receive my reimbursement?
You can expect to see your reimbursement in the form of a paycheck, in the way that you are usually paid by your employer.
If my request is sent back for corrections, do I have to submit a new one?
Nope! If your request is sent back to you for corrections, you'll be able to edit your open request and just re-submit it. There's no need to submit a brand-new request!
Is my reimbursement taxed?
Any reimbursement funding of $5,250 per year or less is typically not taxable. However, tuition reimbursement paid to employees in the states of New Jersey or Pennsylvania may be subject to applicable state income tax.
If your reimbursement exceeds $5,250 per year, then the amount above $5,250 will typically be taxed as income.
If you have questions about how your taxes will be affected, we recommend reaching out to your payroll department or a financial specialist.
Can you provide me with tax documentation?
Guild Education does not provide any tax documents. We recommend reaching out directly to your employer for this information.
Why isn't my accredited school listed as an option in the reimbursement request?
Our request pulls school names from the Department of Education's website and only lists accredited schools in the United States. If your U.S. school is accredited but is not listed, then it may be due to the following issues:
- Once you start typing your school's name into the request, there should be a drop-down list of options to choose from. If this isn't happening, then the issue may be the device or web browser you're using. We recommend trying on a different device, and make sure that you're using a fully updated web browser (preferably Google Chrome).
- If you're seeing a drop-down list of options but your school still isn't listed, then it may be the way you're typing in the name of your school. Since our request pulls names from the Department of Education's website, the way you type in your school name has to match exactly. Try Googling the name of your school to determine the exact spelling and punctuation that your school utilizes and try typing it in that way.
- If you're still not seeing your school, reach out to us at firstname.lastname@example.org and we will be able to troubleshoot.