How To Troubleshoot Technical Issues

If you’re experiencing technical issues on our website, here are a few troubleshooting tips you can try: 

1. Try using a different web browser. We recommend Google Chrome. It’s important to make sure that your browser is fully updated and that you have a strong internet connection.
2. Try again on a different device.
3. If you're using the internet at your workplace, try again using your personal internet instead. Your employer may have firewalls set up which could cause technical issues. 
4. Try logging out of your account, clearing your browser's cache and cookies, and then logging in again.
5. If you're uploading something, try it in a different file format such as a PDF, JPG, or PNG. We also recommend uploading documents on a computer, not on a phone.

If you’re still having trouble, please reach out with a picture or screenshot of the error that you’re experiencing, and we can further assist!